Effective Date: September 20, 2025 | Last Updated: September 20, 2025
Welcome to MyCareMobile ("we," "our," "us"). These Terms of Use ("Terms") govern your use of our telemedicine services, websites, and mobile applications ("Services"). By accessing or using our Services, you agree to comply with these Terms and all applicable laws.
If you do not agree, please discontinue using our Services immediately.
Our Services are available in Ghana, Nigeria, Kenya, South Africa, USA, UK, Canada, and China. However:
- Certain features may not be available in all jurisdictions.
- Access to telemedicine consultations may require proof of residence or age verification where required by law.
You must be at least 18 years old or have parental/guardian consent if under 18.
- MyCareMobile does not replace in-person medical care.
- Telemedicine has limitations and may not be suitable for emergencies.
- For urgent medical situations, call your local emergency number immediately.
Licensed healthcare professionals deliver our telemedicine services in compliance with local regulations.
Users outside the country where the healthcare professional is licensed acknowledge:
- Services provided may be informational only and not a substitute for in-person care.
- Regulatory restrictions may limit prescriptions, lab requests, or other services.
You agree to:
- Provide accurate, up-to-date information.
- Not misuse, modify, or disrupt our Services.
- Keep your account credentials secure.
- Comply with all applicable laws and telemedicine regulations in your jurisdiction.
We comply with:
- Ghana Data Protection Act 2012
- Nigeria Data Protection Regulation (NDPR)
- Kenya Data Protection Act 2019
- South Africa POPIA
- UK GDPR and Data Protection Act 2018
- Canada PIPEDA
- US HIPAA where applicable
- China Personal Information Protection Law (PIPL)
For details, see our Privacy Policy.
- Some Services may require payment before use.
- Fees will be displayed clearly before any transaction.
- Refunds, where applicable, will follow the Refund Policy published on our website.
All content, software, and branding remain the property of our licensors. Unauthorized reproduction or distribution is prohibited.
To the extent permitted by law:
- MyCareMobile is not liable for indirect, incidental, or consequential damages.
- We are not responsible for delays, technical issues, or cross-border regulatory restrictions affecting service delivery.
We may integrate third-party tools (e.g., payment gateways, lab services). We are not responsible for the practices, policies, or reliability of such third parties.
We may suspend or terminate your account if you violate these Terms, applicable laws, or engage in fraudulent activities.
- For services provided in Ghana, Nigeria, Kenya, and South Africa, disputes will be governed by the laws of the country where the service originated.
- For services in USA, UK, Canada, and China, disputes will follow the laws of the country where the user resides, unless otherwise required by law.
We may update these Terms periodically. Your continued use of the Services after changes indicates acceptance of the updated Terms.
For questions about these Terms:
- Email: support@mycaremobile.com