Last updated: 20th September, 2025

At MyCareMobile, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our telemedicine services, including our specialised acne care campaigns, across different countries.

We may collect the following types of information:

Personal Identification Data: Name, email address, phone number, date of birth, gender, and country of residence.

Health Information: Photos, medical history, treatment notes, prescriptions, and other health-related information provided during consultations.

Technical Data: IP address, device type, browser, operating system, and geolocation (to provide localized phone numbers and services).

Payment Data: When applicable, billing and transaction details.

We use your data only for legitimate medical, operational, and compliance purposes, including:

• To provide telemedicine consultations and follow-up care.
• To personalize your acne treatment plans and monitor progress.
• To send appointment reminders, updates, and treatment instructions.
• To comply with local medical, legal, and regulatory obligations.
• To improve our services, technology, and patient experience.

We do not sell your personal or medical information.

Because our services are available across multiple countries, your data may be stored or processed outside your country of residence. When we transfer your information internationally, we implement appropriate safeguards (such as EU Standard Contractual Clauses under GDPR) to protect your rights and privacy.

Depending on your location, we rely on the following legal grounds to process your data:

• Consent (you agree to share your data with us for treatment).
• Contractual Necessity (providing the telemedicine services you request).
• Legal Obligation (where medical regulations require record-keeping).
• Legitimate Interest (ensuring security, preventing fraud, improving services).

• All health data is stored in secure, encrypted servers.
• Access to patient information is restricted to authorized healthcare professionals.
• We apply HIPAA standards where applicable and GDPR compliance for EU residents.
• We regularly audit and update our security practices.

We may share your information only with:

• Licensed healthcare professionals involved in your treatment.
• Laboratories, pharmacies, or service providers (only when required for your care).
• Regulators, if legally mandated.

We do not share data with advertisers or unrelated third parties.

We retain your information only as long as necessary for:

• Your ongoing medical treatment.
• Compliance with healthcare record-keeping laws.
• Resolving disputes and enforcing agreements.

After this period, data is securely deleted or anonymized.

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate information.
• Withdraw consent at any time.
• Request deletion of your data (subject to medical/legal obligations).
• Restrict or object to certain data processing activities.

To exercise these rights, contact us at: privacy@mycaremobile.com

Our telemedicine services are intended for individuals 18 years and older. If we discover that we have collected data from a minor without proper consent, we will delete it immediately.

We use cookies and similar technologies to:

• Improve website performance.
• Provide location-based services (e.g., showing the correct phone number for your country).
• Analyze site traffic for service improvement.

You can manage cookie preferences via your browser settings.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: privacy@mycaremobile.com